Our processing time is 1–4 business days.

Since each ornament is personalized, crafting your photo pearl takes an additional 6 business days.

Shipping time varies by destination, but it usually takes 7–10 business days.

Thank you for your patience — each piece is handmade with care.

Each ornament is crafted with attention and care using:

• A metal alloy frame that’s lightweight and durable
  
• Crystal rhinestones for a beautiful holiday sparkle
  
• A personalized photo micro-pearl at the center
  
• A white ribbon included for hanging
  

They’re designed to last for many Christmases to come.

• Each ornament measures about 6 cm (2.3 inches) in diameter.
  
• The white hanging ribbon is approximately 30 cm (11.8 inches) so you can adjust the length to your liking.

To make sure your memory looks beautiful once placed inside the ornament, please upload:

• A photo with good, clear lighting
  
• Subjects centered in the frame
  
• A bit of space around the people you want visible
  
• A high-quality image (not blurry or pixelated)
  
• A square-cropped photo (1:1 ratio)
  

These small details make a big difference in the clarity and projection.

As each ornament is custom-made, we’re unable to accept returns or cancellations once production has started.

If your item arrives damaged, please reach out to us — we’ll be happy to help you request a replacement.

Yes! You can view the photo in three ways:

With your phone’s camera:

Be in a bright room, point the camera upward, and place the ornament above or in front of it. This helps the image appear clearly.

On a wall:

Use a flashlight in a room with total darkness. If there is any additional light source, it may affect the clarity and the projection might not appear as it should.

With bright light:

Look upward toward a strong light and bring the ornament close to your eye. This helps the image show more clearly.